Guia telefonica zaragoza capital
TRAIN TRACK is an employee training solution designed to help businesses manage employee training, progress tracking, assessment scheduling, record keeping & more. It comes with an automated notification system, which allows managers to send training reminders to employees, as well as supervisors. Competent customer service staff aren’t born, they are made – born from the planning and delivery of relevant training. Time needs to be scheduled for, and dedicated to, agent skill development without impacting Service Level and other KPIs. Zappos loosens the reins and puts employees closest to the customer in control of that customer's fate. But that employee empowerment doesn't come naturally. It takes tons of training and coaching (or untraining, according to Hsieh) to empower employees to make in-the-moment decisions that benefit customers AND the company.